Shipping

ELLOURA Shipping Policy

At ELLOURA, each order is prepared with precision and care to ensure your experience reflects the elegance of our brand.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). During high-demand periods, processing times may be slightly extended.

Once your order has been prepared and dispatched, you will receive a confirmation email with tracking details.

Domestic Shipping (U.S.)

We offer reliable shipping options within the United States:

* Standard Shipping: Estimated delivery within 3–7 business days
* Priority Shipping: Estimated delivery within 1–2 business days

Shipping rates are calculated at checkout based on your location and selected delivery speed.
Orders may also start from a flat rate of $7.50 for standard delivery where applicable.

International Shipping

ELLOURA proudly ships worldwide.

* Delivery times vary between 7–14 business days, depending on destination
* Shipping fees are calculated at checkout
* Customers are responsible for any customs duties, taxes, or import fees required by their country

Order Tracking

Once your order has shipped, you will receive a tracking number via email to monitor your delivery in real time.

Shipping Delays

While we strive for timely delivery, ELLOURA is not responsible for delays caused by:

* Shipping carriers
* Weather conditions
* Customs processing (for international orders)

Incorrect Addresses

Please ensure all shipping information is accurate at checkout. ELLOURA is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

ELLOURA is not liable for packages marked as delivered by the carrier. If your package is lost or stolen, please contact the shipping carrier directly to file a claim.

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Our Promise

Every ELLOURA order is more than a shipment—it is a curated experience. From formulation to delivery, we are committed to excellence at every step.