Terms and Conditions
ELLOURA Terms & Policies
1. Terms of Use
Welcome to ELLOURA. By accessing or using our website, you agree to be bound by these Terms of Use. If you do not agree, please refrain from using our site.
ELLOURA reserves the right to update or modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of those changes.
You agree not to misuse our website, including but not limited to:
* Engaging in fraudulent activity
* Disrupting website functionality
* Using our content without permission
All content, including logos, product descriptions, images, and branding, is the intellectual property of ELLOURA and may not be copied, reproduced, or distributed without written consent.
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2. Privacy Policy
Your privacy is important to us. ELLOURA collects personal information to provide a seamless and elevated shopping experience.
Information We Collect
* Name, email, phone number
* Shipping and billing address
* Payment details (processed securely through third-party providers)
* Website usage data
How We Use Your Information
* To process and fulfill orders
* To communicate order updates and promotions
* To improve our website and customer experience
ELLOURA does not sell or rent your personal data. Your information is protected using industry-standard security measures.
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3. Shipping Policy
ELLOURA offers both domestic and international shipping.
Processing Time
Orders are processed within 1–3 business days.
Shipping Rates
* Domestic shipping starts at $7.50
* International shipping rates are calculated at checkout
Delivery Times
* Domestic: 3–7 business days
* International: 7–14 business days
Shipping times may vary due to external factors such as carrier delays or customs processing.
Once your order has shipped, ELLOURA is not responsible for delays, lost, or stolen packages. Please contact the carrier directly for assistance.
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4. Returns & Exchanges Policy
Due to the nature of our luxury haircare products, all sales are final.
We do not accept returns or exchanges for:
* Opened or used products
* Change of mind
However, if your item arrives damaged or incorrect, please contact us within 48 hours of delivery with:
* Proof of purchase
* Clear photos of the issue
Approved cases may qualify for a replacement or store credit.
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5. Refund Policy
Refunds are only issued in cases where:
* The product is defective
* The wrong item was shipped
If approved, refunds will be processed to the original payment method within 5–10 business days.
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6. Product Disclaimer
ELLOURA products are crafted with high-quality botanical ingredients and are intended for cosmetic use only.
We do not guarantee specific results, as outcomes may vary based on individual hair types and conditions.
Please perform a patch test before full use. Discontinue use if irritation occurs.
ELLOURA is not liable for allergic reactions, misuse of products, or failure to follow instructions.
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7. Limitation of Liability
ELLOURA shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
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8. Governing Law
These Terms & Policies are governed by the laws of the United States.
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9. Contact Information
For any questions or concerns, please contact us at:
Email: Info@ellourahair.com