We’re Here to Help

At ELLOURA, your satisfaction is our priority. Whether you have questions before placing an order or need assistance after your purchase, our Customer Care team is here to provide exceptional support every step of the way.

Contact Us

Email: support@ellourahair.com

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM (Mountain Time)

Response Time:

We strive to respond to all inquiries within 24–48 business hours.

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Order Support

Need help with your order?

We’re happy to assist with:

• Order status and tracking
• Product questions
• Shipping inquiries
• Damaged or incorrect items
• Returns and exchanges

Please include your order number in your email so we can assist you as quickly as possible.

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Shipping

Orders are processed within 1–3 business days.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping times may vary depending on your location and carrier.

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Returns & Exchanges

Your satisfaction matters to us.

If you’re not completely satisfied with your purchase, please contact us within 14 days of delivery. Products must be unused, unopened, and in their original packaging to qualify for a return or exchange.

Please note that, for hygiene and safety reasons, opened or used hair care products cannot be returned unless they arrive damaged or defective.

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Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please email us within 48 hours of delivery with:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

Our team will work quickly to resolve the matter.

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Frequently Asked Questions

Are your products suitable for all hair types?

Yes. ELLOURA products are carefully formulated for all hair textures and types.

Are your products cruelty-free?

Yes. We are committed to creating premium products that are never tested on animals.

How long will one bottle last?

Usage varies, but one bottle typically lasts 1–3 months with consistent use.

Do you offer international shipping?

Yes we offer International shipping.Please check shipping policy for more updates.

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Stay Connected

Follow ELLOURA on social media for hair care tips, product launches, exclusive offers, and behind-the-scenes content.

Thank you for choosing ELLOURA—where botanical luxury meets exceptional care.