Refund and Returns Policy

ELLOURA Return Policy

At ELLOURA, every product is crafted with intention, precision, and the highest standard of botanical luxury. Due to the nature of our formulations, we maintain strict quality and hygiene protocols to ensure every client receives products in pristine condition.

Returns & Exchanges

For safety and hygiene reasons, we do not accept returns or exchanges on opened or used products.

If your item arrives damaged, defective, or incorrect, we will gladly make it right. Please contact us within 5 days of delivery with:

* Your order number
* A clear photo of the item(s)
* A brief description of the issue

Once reviewed, we will offer a replacement or store credit where applicable.

Order Cancellations

Orders may only be canceled within 2 hours of purchase. After this window, your order may already be in processing and cannot be canceled.

Non-Returnable Items

* Opened or used products
* Final sale or promotional items
* Gift cards

Allergy & Sensitivity Notice

We recommend reviewing all ingredients before purchase. ELLOURA is not responsible for reactions due to individual sensitivities. If unsure, perform a patch test prior to full use.

Shipping Issues

ELLOURA is not responsible for:

* Delays caused by carriers
* Lost or stolen packages marked as delivered

If you experience delivery issues, please contact the shipping provider directly.

⸻

Our Commitment

We stand behind the quality and craftsmanship of every ELLOURA product. If there’s ever a concern, our team is here to ensure your experience reflects the elegance and care our brand represents.